Nearly thirty years ago, Ms. Hickey began her tenure in financial aid as a manager at such institutions such as Chesapeake College, Montgomery College, and Macqueen Gibbs Willis School of Nursing all located in Maryland. Later, she was the Associate Director at the Maryland Higher Education Administration Office where she was responsible for their scholarship operations that awarded $26 million to 19 programs. Her specific achievements included the automation of the Distinguished Scholar program and the implementation of the data exchange program within Maryland’s colleges and universities.

At Anne Arundel Community College, Ms. Hickey served as the Director of Student Financial Services and headed all the student financial assistance programs. She developed and implemented the use of automation in all levels of office processing and implemented the Datatel Colleague system to include applications processing, packaging, document tracking, satisfactory academic progress and student communications. She was later promoted to Manager of the college’s systems operations where she developed Colleague System Communications Tracks for all of the departments within Student Services.

Ms. Hickey has a strong technological background and expertise to implement automated processes throughout the different areas of enrollment management to promote efficiency in a higher education institution’s operations. More importantly, she provides ECG’s clients the practice of conducting ongoing and systematic evaluations of communication systems technologies to ensure that their organization continues to process effectively in the long term.

Education

Salisbury State College (Salisbury, Maryland)
Bachelor of Arts in English

Central Michigan University (Mt. Pleasant, Michigan)
Master of Arts in Management & Supervision